Eccotemp Shipping

 

Typically orders ship within 1-6 business days, although most orders are shipped within 1 business day. If you selected expedited shipping at checkout this does not guarantee shipping that same day or the following business day. If you require your order by a certain date please contact customer support for information.

 

 

Eccotemp Return Policy – Effective June 29, 2021

For purchases made on ca.eccotemp.com and all retail marketplaces

Our policy below extends to purchases made on Ca.Eccotemp.com.

• Any time, within 6 months of your purchase, you may return new or unopened products for a refund (please note PayPal payment methods only allow 180 day return period. Store credit may apply after 180 days, up to 6 months of purchase). Used or opened products cannot be returned after 45 days. In the event you used a promotional coupon on your order that was item specific or required a shipping threshold, your refund will be reduced accordingly to the coupon that was used at the time your order was placed. Returning your order partial may subject your refund to being reduced less the amount of the current full retail cost of the item you are retaining. Partial returns for BOGO (Buy One Get One) sales are prohibited. All items must be returned to be considered for refund.

• If your purchase falls within 45 days you may return new or used products. Items must be in their original packaging with all original included accessories. Used items may be returned and will be subject to a 15% restocking fee if the item cannot be sold as new. To complete a return please have proof of purchase and serial number ready and contact customer service at 1-866-356-1992. 

• For any non-functioning or damaged items due to shipping, please call 1-866-356-1992 immediately and speak with a customer service representative. Customer service will determine if an RGA (Return Goods Authorization) is necessary and give you further instructions. Furthermore, customer service will then replace your non-functioning or damaged items immediately.

• For any defective items within 45 days of purchase please contact tech support immediately at 1-866-356-1992 or visit www.support.eccotemp.com to schedule an appointment call to troubleshoot your issues. If your product is deemed defective and the issue cannot be resolved through troubleshooting, Eccotemp will issue an RGA for the defective product to be returned and a replacement or refund will be issued upon product return.

RSL labels are only provided to addresses located within Canada and must be approved by the support team. Please allow up to 3 weeks for a refund. For any damaged/defective products outside of the 45-day return window please refer to the warranty policy located in the product manual. You may download copies of product manuals by visiting www.support.eccotemp.com

 

Eccotemp reserves the right to not refund shipping costs on returns that are not warranty related returns.

Authorized Retailer Return Policy

30 day satisfaction guaranteed returns!

• For any reason you may return new, unopened items for a full refund of the original purchase price 30 days from the consumer purchase date. If opened, items must be in their original packaging with all original included accessories. Used items may be returned but will be subject to a 15% restocking fee if the item cannot be sold as new. Customer is responsible for all shipping related costs of the returned item. Please contact customer service at 1-866-356-1992 to request an RGA.

• For any non-functioning or damaged items due to shipping, please note damage with carrier at the time of delivery and then call 1-866-356-1992 immediately and speak with a customer service representative. Customer service will determine if an RGA (Return Goods Authorization) is necessary and give you further instructions. Furthermore, customer service will then replace your non-functioning or damaged items immediately.

• For any defective items within 30 days of the consumer purchase date please contact tech support immediately at 1-866-356-1992 or visit ca.eccotemp.com to schedule an appointment call to troubleshoot your issues. If your product is deemed defective and the issue cannot be resolved through troubleshooting, Eccotemp will issue an RGA for the defective product to be returned and a replacement or refund will be issued immediately.