Eccotemp Shipping
All purchases valued at $75 or above will be shipped with SIGNATURE REQUIRED. If you wish to remove the SIGNATURE REQUIRED from your shipment please contact Customer Service. Please Note: By opting out of SIGNATURE REQUIRED, you release Eccotemp from all liability of lost or stolen packages. Call 1-866-356-1992 or chat with us here to speak with a customer service agent.
We do NOT ship to PO Boxes.
Shipping may take up to 14 days, although most orders are shipped within 1 business day. We offer upgraded shipping options if needed. If you selected expedited shipping at checkout this does not guarantee shipping that same day or the following business day. All expedited shipping is at the mercy of the chosen carrier and method. We are not responsible for delays caused by weather or circumstances beyond our control. Orders placed after 1 pm will ship the following business day.
Return Policy
Eccotemp accepts “No Questions Asked” returns of opened unused goods for 60 days. All unopened, unused goods may be returned up to 90 Days.
Products returned used or installed will have a restocking fee of 15%. No refunds will be given for used items if returned after 30 days.
All returns must be in original packaging. Goods returned that are damaged will not be accepted and will not be refunded.
Eccotemp offers pre-paid return labels on orders of $149 or more, which will be deducted from your refund within 30 days. We can use the carrier of your choice and shop for the cheapest rate, but this cost will ultimately be deducted from your refund amount.
Returns made without an RGA (Returns Good Number) number will not be accepted nor refunded.
Returns made without an RGA will be field destroyed.
Before/After Purchase
Eccotemp offers FREE pre/post purchase appointment-based consultations on all products to ensure the correct product is purchased and installed based on manufacturers recommendations. Chat with our team to book your consultation today.
Refunds
Returning a partial order will result in a reduced refund, subtracting the current full retail cost of the item you chose to keep.
Partial returns for BOGO (Buy One Get One) sales are prohibited. All items must be returned to be considered for refund.
Items damaged during shipping must be reported immediately by calling 1-866-356-1992, Live Chat or by creating a support ticket.
Product Support
Products believed to be defective must be reported with 30 days. Eccotemp will support its products for the lifetime of the product. When contacting Eccotemp we will need to gather information such as pictures, serial numbers, & proof of purchase in order to assist with troubleshooting. We offer appointment-based support for your convenience. This allows us to dedicate our time to the individual being helped.
Ways to Connect
Phone, Live Chat, Email, Support Ticket, Appointment-Based Support, Help Desk